Shipping to:

  • Australia
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Hungary
  • International
  • Italy
  • Netherlands
  • New Zealand
  • Romania
  • Spain
  • Sweden
  • United Kingdom
  • Luxembourg

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

By providing us with your personal information and/or using the Site, you agree to all the terms, conditions, and notices in this Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as 'Device Information'.

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier.
  • Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, the pages within the Site that you visit, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as 'Order Information'.

We may also collect your personal information when you interact with our staff, including members of our customer service team via telephone calls, letters, face-to-face meetings, and emails.

If you choose to use certain social media features available through the Site, you agree that we may access information about you that you have provided under your social media provider in accordance with their policies. We will manage your personal information collected from your social media account in accordance with this Policy.

When we refer to 'personal information' in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information we collect to fulfil any orders placed through the Site, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you
  • Support and enhance your use of the Service and provide you with customer support
  • Conduct research and analysis about your use of, or interest in, our products, services, or content
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising related to our products or services
  • Audit the downloading of data from the Site
  • Improve the layout and/or content of the Site and customise it for users
  • Other purposes reasonably related to the above

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimise our Site. For example, we use this information to generate analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns. This information is also collected for analysis and evaluation to help us improve our website and the services and products we provide.

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above. We also use Google Analytics to help us understand how our customers use the Site.

Additionally, we may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may interest you.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfil contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Marketing Communications

You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in any marketing email.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Under certain circumstances, we may retain customer information after the termination of a customer account to ensure that the Service is not interrupted and none of the Service Output is lost due to interrupted Service subscriptions or other unanticipated events. We may also retain customer information after a customer account is terminated to prevent fraud, collect any payments owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms, comply with applicable legal data retention obligations, and take other actions permitted by law.

Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time as new features, technology, or legal requirements arise. If we update this Privacy Policy, you are free to decide whether to accept the updated terms or to stop using the Service; your continued use of the Service after the effectiveness of that update will be deemed to represent your consent to the provisions in the updated Privacy Policy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to provide feedback, please contact us by email at